Sportsbikeshop is committed to the safety and well-being of our staff and customers. With this in mind we've put together a few of our most commonly asked questions. If you can't find the answer to your question and you require further assistance, you can find our contact details below.
Can I still order online?
Is next day delivery available?
I’m ordering from outside the UK, are international orders being shipped as normal?
Are your stores open?
Can I still use the Try On Or Buy service?
What about the new stores that were due to open soon?
Can I pick up from a DPD/UPS access point?
Can I still return items?
Q. Can I still order online?
A. Yes, our online service is running as usual.
Q. Is next day delivery available?
A. Yes, however orders must be received by 3pm to qualify for next day delivery.
Q. I’m ordering from outside the UK, are international orders being shipped as normal?
A. International orders will be sent out as normal, but restrictions may apply in the country you are ordering to, so please check with your local courier.
Q. Are your stores open?
A. We have taken the decision to close our stores in Boston, Milton Keynes and Leeds until further notice.
Q. Can I still use the Try On Or Buy service?
A. The Try On Or Buy service is unavailable at this time, but will be available again once our stores reopen.
Q. What about the new stores that were due to open soon?
A. We will be delaying the opening of both our Reading store and Bristol store until we can resume normal operations in our existing locations.
Q. Can I still pick up orders from a DPD/UPS access point?
A. Both couriers have suspended this service due to Government advice for people to stay at home.
Q. Can I still return items?
A. Of course! Please follow the current returns process. If you are given the option to select DPD Return to Shop, please do so and one of our Customer Services team will be in touch to finalise the details for DPD to collect from you. Please note, due to the current circumstances there is a delay in the processing of returns, but we still expect to have your return processed within 5-7 days of the item's arrival at Sportsbikeshop.
Need to Contact Us?
If the above information has not answered your question and you require further assistance, or if you have a query about an order you have placed then please contact us here