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Delivery & Returns PolicyIf you have a problem, or are unhappy with your purchase, then we will put the matter right.
You can return any item within 30 days and we will gladly replace the item or offer a full refund for it. If we have made a mistake, we'll also refund the delivery charges.
We regret that we are unable to accept returns of DVD's once the seal has been broken. Otherwise, we accept returns of complete products, unused and in an "as new" condition, including the packaging. |
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For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Who do we use to deliver your order?
If your order is over £150 it will be delivered by UPS. Our back office systems are fully integrated with UPS which means that the second your parcel is despatched you will be sent an email containing your tracking details. This allows both you and us to track your parcels every move from our door to yours!
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| Small items and orders less than £75 are usually sent via Royal Mail. Both UPS and Royal Mail make daily collections from our warehouse in the UK. |
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Points to note
- All our delivery costs are calculated on total weight, this includes the weight of both the products and the packaging.
- We aim to deliver your order within 3-5 working days.
- All returns must be sent back to us at our contact address at your own cost and risk.
- All delivery timescales are subject to stock availability.
- Small items may be delivered by post.
- The contents of your order and your delivery postcode will determine which delivery services you will be offered.
- Your order may be delivered on more than one vehicle as this allows us to use specialist carriers, trained in handling your items.
- Please note that we are unable to deliver to PO Boxes on any of our delivery services.
- Terms & Conditions Apply.
Please note that we deliver to selected European Union Member States plus USA and Canada.
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