If your waterproof jacket, trousers, boots or gloves start leaking, there's one important question to ask: "Is it a Gore-Tex garment?"
If it is protected by Gore-Tex, there's a different route to getting the issue resolved - the Gore Guarantee.
One key difference when claiming under the Gore Guarantee is that retailers like Sportsbikeshop are not permitted to deal with Gore on our customers' behalf.
Where a non-Gore warranty claim means returning your troublesome product to your retailer, with a Gore product you will probably have to deal with Gore directly.
We say 'probably' because the importers of some brands will deal with waterproofing warranty claims on their Gore-equipped products.
This means you can return Gore items made by Dainese, Daytona, Richa, Rukka and TCX to your retailer and they can deal with the importer for you.
But… you can still deal with Gore directly if you prefer. And our returns team say customers who take this route often experience a better outcome by doing so.
To make your claim directly with Gore, click on this link to the Guarantee and Returns section of their website... https://www.gore-tex.com/en_uk/support/guarantee-and-returns.
Have a read of the details and then click on 'Contact Us'. From there you can either call the number shown, or start your claim through the chat facility.
It's best to have your receipt or proof of purchase handy as you'll need this as part of the process.
As with all guarantees, there are exceptions and it's important to remember the word 'lifetime' refers to the lifespan of the product rather than the rider.
Gore's website states at the time of writing: "Leakage and performance issues caused by accident, misuse, normal wear and tear, or lack of proper care are excluded, but may be repaired at a reasonable price."
The need to deal with Gore only applies to issues with waterproofing. If your Gore-Tex product develops any other type of fault, and it is within the warranty period, then you should return it to the retailer in the usual fashion.
If this is the case and you bought the item from us, you can create a return by clicking on this link, or by visiting your local Sportsbikeshop store.